Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Avenida Constituyentes 2, Playa del Carmen, Mexico, 77780

Hilton Playa del Carmen, An All-Inclusive Adult Only Resort features a beachfront location with fourteen restaurants, two outdoor pools, and a wellness spa, designed for privacy and romance. This 5-star Playa del Carmen hotel offers all-suite accommodations and a range of activities tailored for adult guests.

Rooms & Amenities

Each suite at Hilton Playa del Carmen features a private balcony, hot tub, and amenities including a fully-stocked premium mini bar and BOSE sound system. Guests have options for ocean view or swim-up entry suites, ensuring a spacious and comfortable stay.

Dining Options

Dining options include specialties from Mexican, Asian, and Mediterranean cuisines across seven specialty restaurants and buffet offerings. Enjoy seafood and grilled dishes at Kalamata or savor local flavors at Rincón Mexicano.

Leisure & Entertainment

Leisure activities encompass a seaside Olympic-sized pool, relaxation pool, and wellness treatments at the resort's spa. Daily activities range from Zumba sessions and salsa dance lessons to beach time and sports.

Business & Services

Hilton Playa del Carmen is equipped for meetings with high-tech equipment and flexible event spaces, including ballrooms and beachfront options. Transportation options nearby include local buses and shuttle services to reach Playa del Carmen attractions easily.

“Situated right off of 5th Avenue, this hotel offers the perfect spot to walk to shops, restaurants, and local attractions in Playa.”view full review

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“An incredible resort with amazing food and activities!” view full review

Top location:Highly rated by recent guests(9.0)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

All visitors are offered a buffet breakfast for a fee.

There are no extra beds provided in a room. There are no cots provided in a room.

Pets are not allowed.

Year renovated:2011

Number of floors:4

Number of rooms:524

Former name

Royal Porto Real

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite 1 King bed

Max:

2 persons

660 sq. feet

Bed options:

1 King-size bed

Bathtub

Balcony

room details

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Junior Suite Oceanfront 1 King Bed

Max:

2 persons

660 sq. feet

Bed options:

1 King-size bed

Bathtub

Air conditioning

room details

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Junior Suite 2 Queen Beds

Max:

4 persons

660 sq. feet

Bed options:

2 Double beds

Bathtub

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Playa del Carmen2300 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.2 mi

Cancun (CUN) 34.9 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Exquisite Culinary Experience

The food at the Hilton Playa Del Carmen is nothing short of exquisite. With seven unique restaurants offering a variety of gourmet dishes, every meal was a good experience. I particularly enjoyed the Mexican fare at the Rincon Mexicano taco stand; it was fresh and flavorful. Each dining option provided a vast array of delicious choices that made me look forward to every meal.

Jessie123. USA, 2024-04-15Read full review on

Relaxing Spa Experience

The spa at the resort was a highlight of my stay. The facility is well-equipped, featuring steam and sauna rooms that contributed to a soothing atmosphere. I easily arranged a massage that left me completely relaxed. The combination of the serene environment and skilled therapists made for an lovely spa day.

RileyB. Canada, 2024-05-25Read full review on

Fantastic Fitness Activities

I absolutely loved the daily exercise sessions by the pools. The enthusiastic staff led a variety of workout classes, including in-pool exercises that kept me engaged and energized. It was a perfect way to start my day while enjoying the sunny ambiance of the resort. Additionally, the gym was well-equipped, providing plenty of options for fitness enthusiasts.

Frankie88. UK, 2024-06-10Read full review on

Luxurious Accommodations

My room was spacious, beautifully appointed, and offered a lovely garden view. The luxury touches made it a perfect retreat after a long day of relaxation and activities. Every detail, from the comfortable bed to the stylish decor, enhanced my overall experience at the resort. I truly felt pampered during my stay.

Christina_L. Australia, 2024-07-15Read full review on

What’s included

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Tennis court
Golf course
Billiard tables
Yoga class
Sports trainer
Aerobics

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Toys

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida Constituyentes 2, Playa del Carmen, Mexico, 77780

Map view

Avenida Constituyentes 2, Playa del Carmen, Mexico, 77780

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

2300 ft

Av. Benito Juárez

Los Fundadores Park

4400 ft

Museum

3D Museum of Wonders

2900 ft

Museum

Museo Frida Kahlo Playa Del Carmen

2600 ft

Beach

Mamita's Beach Club

2600 ft

Night club

Coco Bongo

2200 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

2300 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

2800 ft

Gallery

Tierra Huichol

2600 ft

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

2700 ft

5ta Avenida

Galeria de Arte 5ta Avenida

3000 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

3500 ft

Church

Nuestra Senora del Carmen Catholic Church

1.2 mi

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3900 ft

Casino

Grand Riviera Casino

2300 ft

Gallery

Riviera Art Gallery

4600 ft

Beach

Playa Mamitas

2100 ft

Store

ME Dive Center

2700 ft

Nearby

Mall

Quinta Alegria Shopping Mall

1100 ft

Beach

Kool Beach Club

2000 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

900 ft

Beach

Playacar

1100 ft

Gallery

La Galeria de Playa Art Gallery

1200 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1100 ft

Avenida entre 24 y 34 calles 5a

Caminarte

1200 ft

Aquarium

Aquarium Beach

1600 ft

Shopping Area

Plaza Las Americas

1100 ft

Night club

Mandala Playa del Carmen

1700 ft

Shopping Area

Plaza Calle Corazon

1800 ft

Night club

Blue Parrot

1900 ft

Restaurants

Senor Frog's Playa del Carmen

600 ft

Calle Quinta Avenida Calle 22 Norte

Asiana Restaurant

600 ft

1 Avenida Nte 261

Chef's Plate

1000 ft

Constituyentes Avenue #2 The Royal Playa del Carmen

Maria Maria

1000 ft

Centro

Asiana

700 ft

Avenida Constituyentes 1

La Finisima Caguameria de Esquina

400 ft

Avenida D Norte 1 Corner of Calle 20

Fresco Habito

400 ft

1ra Avenida Between Constituyentes & Calle 20

La Fisheria

700 ft

5th Avenue Between 20 and 22

Viaggio

700 ft

Avenida Constituyentes # 1 Panama Jack Resort

Reviews and Ratings <br />

Feedback from previous guests about their experience.

80%

loved the resort and would return for another relaxing stay

Top-notch service

Great location

Noisy at night

Limited breakfast options

8.0/10

Great

Rooms

6.8

Location

9.0

Service

8.8

Dining

7.3

4.5/5 based on 22609 reviews

#43 of 329 hotels in Playa del Carmen based on Tripadvisor

Jack

United Kingdom, February 2025

7.8/10

We had a mixed experience at this hotel, with some wonderful moments and a few letdowns. The service was exceptional, and the staff went above and beyond to make us feel special. However, the dining options were lacking in variety and the beds were not as comfortable as we had hoped. The grounds were beautiful, and the ambiance of the resort made it a peaceful getaway, despite a few inconveniences with the room.

Rooms

6.0

The room was clean but the beds and pillows were uncomfortable, which affected our sleep quality.

Service

10.0

The service was truly outstanding, with staff attentive to every detail and very accommodating.

Location

9.0

The hotel grounds were well-maintained and aesthetically pleasing, providing a relaxing environment.

Dining

5.0

The dining options were a bit disappointing this time, lacking in variety and with smaller portions compared to what I remember.

Facilities

9.0

The facilities are fantastic, with beautiful pools and spa services that really enhance the stay.

Hannah

United Kingdom, February 2025

7.0/10

Overall, the hotel has a lot of potential with its beautiful grounds and decent service, but my experience was marred by a frustrating check-in process and a feeling of being misled regarding the room type and amenities. The fixture updates are much needed, and while service could be hit or miss, some staff really shine. On the dining side, I found the food average at best, which was disappointing compared to my expectations.

Rooms

6.0

The room we received was a partial ocean view, which was not what I expected based on what I paid. It was clean but in need of updates, which the hotel plans to address.

Service

7.0

Service varied, with some staff being very attentive, like our butler Arturo, while others, particularly during check-in, felt unhelpful and misleading. The overall service was decent but could improve.

Location

8.0

The hotel's location is quite good, offering easy access to the beach and nearby attractions, making it convenient for outings.

Dining

Facilities

7.0

The facilities are well-kept, including the pools and grounds, but the beach area was suffering from excessive seaweed during my stay.

Isaac

United Kingdom, January 2025

8.6/10

My stay at this resort was absolutely fantastic! The service I received was top-notch, with my butler going above and beyond to make our experience unforgettable. The location was perfect, just a short walk to the shopping area and right on the beach. While the room was comfortable and spacious with a beautiful view, the noise from the city at night was a bit bothersome. Overall, the amenities and dining options were great, but I would love to see more breakfast diversity.

Rooms

8.0

The room was spacious and quite comfortable, offering a lovely view. However, the noise from the city made it hard to fully relax at night.

Service

10.0

The service was exceptional with attentive staff ready to fulfill our every request. My butler Juan Jose made our stay incredibly pleasant.

Location

9.0

The resort is perfectly situated close to 5th avenue and right on the beach, making it easy to enjoy local attractions and relaxation.

Dining

7.0

Dining options were diverse and delicious, but I feel there could have been more healthy breakfast choices available.

Facilities

9.0

The facilities were well-maintained with a beautiful pool area that added to our enjoyment.

Top-notch service

Noisy at night

Wayne

United Kingdom, December 2024

8.4/10

We had a fantastic stay at this resort! The location is unbeatable, just steps away from downtown, and the staff was incredibly attentive, making us feel right at home. The renovations are ongoing, but the improvements are noticeable, and I can't wait to return once everything is completed. However, the beach had some seaweed issues, and the noise from the street could be bothersome at times.

Rooms

7.0

The rooms were comfortable, but they do need some updating. Make sure to ask for a pool or ocean view room to avoid street noise.

Service

9.0

The service was outstanding! Staff members like Laura by the pool and Marcos during dinner were highlights of our stay, going above and beyond to make our experience memorable.

Location

10.0

The location of the resort is perfect, with easy access to shops and local culture, providing a vibrant atmosphere right outside the door.

Dining

8.0

Dining was enjoyable with several good options, though one buffet was closed for renovations; we appreciated the variety provided at the other meals.

Facilities

8.0

Facilities like the pool and gym were great. I loved the cabanas at the poolside, perfect for relaxing during the day.

Reese

United Kingdom, October 2024

8.2/10

I had a fantastic time at this resort! The setting was beautiful and not overcrowded, which made for a relaxing getaway. The all-inclusive aspect felt great, with a variety of dining options and excellent service throughout. Unfortunately, some aspects of the room and certain service details didn't meet expectations, especially as a Hilton Honors member. But overall, it was a memorable stay with plenty of entertainment and activities.

Rooms

7.0

The rooms were spacious with lovely ocean views, but they could use some updating. We enjoyed our cabana on the beach, but the noise from the bar above was a drawback.

Service

8.0

The service was attentive and trained well. Some staff members were particularly memorable for their efforts, but I felt that as a Hilton Honors member, I didn't receive the perks I expected.

Location

9.0

The resort was ideally located just an hour south of Cancun, and only a two-minute walk to the vibrant 5th Avenue made it convenient for exploring.

Dining

9.0

Dining was a highlight, with a great selection of restaurants and delicious food. The breakfast experience was delightful, especially the Eggs Benedict!

Facilities

8.0

The pool facilities were well-maintained and had plenty of activities, making it a lively spot during the day.